Note that if you are trying to access a Mac internal hard drive that is failing, you can try to access it in Target Disc Mode. Unfortunately, if you can’t mount the disk on your Mac, Disk Drill can’t see the disk or recover data from it. Physical disk damage: If a disk has physical damage, such as significant bad sectors, then it may not be visible in Disk Drill.Note that iOS devices (iPod Touch, iPhone and iPad) are not supported at this time. iPod disks: iPods must have “Manually manage music and videos” enabled in iTunes.However, in cases where there’s either a DMG (Disk Image) or a sparse bundle mounted from a mapped network drive, and your Mac OS can access that mounted drive as a separate disk, then Disk Drill will probably be able to scan the disk. These network protocols do not provide the direct disk access required by Disk Drill. Mapped network drives: Unfortunately, most mapped network drives and drives on most network-attached devices (which are connected to your Mac via SMB, AFP, FTP, NFS, RFS and other file protocols) are not available for recovery or protection in Disk Drill.To view hidden drives, click on the link on the bottom left of the main Disk Drive window, that will say something like “2 items hidden, show them.” By clicking the link, any hidden drives will appear. You can change the default disks shown in the Preferences dialog box. Hidden drives: Disk Drill will hide some of the drives (such as some USB flash drives) by default if they meet one of the criteria specified in Disk Drill > Preferences > Disk List.Then reconnect the device, confirm that it shows up in the left-hand sidebar of your Finder window, and relaunch Disk Drill. Drive connected after launching Disk Drill: First, try quitting Disk Drill and disconnecting the device.In general, to scan an external device, you must be able to mount the device on your Mac (it should show up on the left-hand sidebar of your Finder window) or see the volume using Disk Utility. There are several reasons a drive might not show up in Disk Drill. Why isn’t the drive I need to scan showing up? If you are attempting to recover files from a Mac internal hard drive, be sure to follow our tutorial How to Recover Lost Files from Your Mac Internal Hard Drive, as there are extra precautions involved. See our article on Variables That Impact Recovery Chances for a detailed explanation. There are many factors that affect your chances. What are the chances my file can be recovered?įile recovery is always uncertain (the one exception to this being Guaranteed Recovery). You will only need to give permission once after an installation or upgrade. It requires full access in order to be able to scan every bit of data on your drive. Like many programs, Disk Drill requires administrator password in order to work. Why is Disk Drill asking to make changes to my computer? If you’ve completed a scan but don’t see the files you need, try Troubleshooting Scan Results. If you’re ready to get started with a scan, see How to Recover Lost Files with Disk Drill Basic. Below you’ll find frequently asked questions about these methods. Disk Drill has several different scanning methods that allow it to examine your storage device and locate lost files.
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